FAQ Shipping

Find the questions most often grouped together in the themes below.

• Would you like to learn more about our delivery methods and shipping times?
• Where are orders shipped from?
• Would you like to have your creations delivered to several addresses?
• How much does it cost to receive an order placed online?
• What arrangements are made to ensure secure delivery?
• What should you do if you were not present to personally receive your delivery?
• How is the creation packed for delivery?
• Would you like to give one of our creations as a gift?
• How can you track your order?
• How long will it take to receive your shipment?
• Can a creation be delivered to the boutique?
• Is it possible to modify the shipping address once an order has been placed?
• Has your order not been delivered within the estimated time limit?
• I have been contacted by customs in my country about my order, what should I do?
• Are you still waiting to receive your order?
• Have you received a creation that does not correspond with your expectations or that is damaged?
• Do you have to pay customs duties?
• Are you still looking for the answer to your question?