FAQ Returns

Find the questions most often grouped together in the themes below.

• Do you wish to modify or cancel your order?
• Would you like to modify or return your order directly in-store?
• Did you receive a creation in the wrong size?
• What are the conditions for returning an order?
• Would you like to make an exchange?
• What procedure should I follow to return a piece?
• In the case of a return, is it possible to provide an address different from the one used for shipping?
• Would you like to receive a return label?
• What is the reimbursement procedure following a return?
• You have returned a piece: how can you track the shipment?
• You have returned a piece. Will the customs duties be reimbursed?
• Are you still looking for the answer to your question?