Change country/region
Find the questions most often grouped together in the themes below.
We make exclusive services available in-store simply upon presentation of proof of purchase, an invoice or a warranty certificate, within one year for a piece of jewelry or two years for a timepiece.
Within the one month following your purchase, we offer complimentary engraving for your piece. Once this time period has passed, the service is available for a fee. Feel free to contact Boucheron Client Service to learn more.
Polishing our watch and jewelry creations to restore their original sparkle.
Cleaning watch creations using a soft cloth.
Gently cleaning jewelry creations using environmentally friendly products.
The “bespoke watch strap:” Boucheron watch straps in a wide range of leathers and colors are available throughout the Boucheron sales network.
Sorry, we do not propose an authentication service for our creations by e-mail or telephone.
If your piece was purchased from our network of boutiques, Boucheron Client Service (remote sales) or our e-commerce website, a certificate of authenticity with an engraving number will be provided.
In any case, only an invoice from one of our boutiques or authorized retailers can guarantee the authenticity of a piece.
Only authorized Boucheron service centers may perform sizing operations on our rings, bracelets, pendants, necklaces and steel watches.
Important: The possibility of sizing depends on technical feasibility. Boucheron Client Service can inform you whether it is possible to adjust the size of your piece.
We invite you to contact our Boucheron Client Service for further information.
Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page.
Our experts (in-store sales representatives and Boucheron Client Service) are available to provide you with all the recommendations you’ll need to keep your piece beautiful. You may also consult the “Savoir-faire & care advice” page of our website.
We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.
We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.
We invite you to contact Boucheron Client Service via our Live Chat, by telephone or by e-mail.