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If you are logged in, you can make a return request by filing the return form available on section “My orders” of your client account .
If you performed a Guest Checkout without an account, you can make your return request by filing the return form available here
In any cases, you can contact directly Boucheron client service.
Sorry, it is not possible to modify or cancel a confirmed order. We invite you to contact Boucheron Client Service via Live Chat, by telephone or by e-mail.
You are welcome to return your order directly in our boutique in New York – 747 Madison Avenue; to do so, please register your return request and book an appointment to come visit us in our store.
We invite you to contact your sales representative or Boucheron Client Service to exchange the piece. In any case, the sale will be canceled and a new order must be placed.
You may return an order within 30 days from the date you receive it. In order for your return to be processed, please keep the full packaging and contents intact.
If there is a security tag on the piece, please ensure that it remains attached so that we can fulfill your request. To find out about the return procedure, we invite you to contact Boucheron Client Service, where a representative will provide you with all the information you’ll need.
Sorry, we do not perform exchanges. We invite you to return the order within 30 days from reception. Feel free to contact Boucheron Client Service for further information.
Yes, our transport partner can pick up your order at an address other than the shipping address. We invite you to notify Boucheron Client Service in advance.
You will receive a prepaid shipping label in the email following your return request.
When our teams receive your return, they perform a quality control of each piece, which must be returned in flawless condition, with the security tags still attached to each piece. We usually reimburse using the same payment method used to make the purchase. Please allow five to seven working days for processing in order for the amount to be credited to your account.
You can track your return trough the tracking available on the FedEx shipping label or contact Boucheron client service.
We invite you to contact Boucheron Client Service via our Live Chat, by telephone or by e-mail.